How Returns Work
We offer a simple, self-service return process directly from your Order Status page no need to contact customer support to get started.
Start a Return
You can request a return for eligible items within 30 days of delivery. To begin, visit your Order Status page in your account and select the items you'd like to return.
When you initiate a return, you'll see:
- All items eligible for return
- An estimated refund amount.
Review and Approval
After submitting your return request, our customer service team will be alerted to review your order. Once approved, you'll receive an email with:
- Your prepaid return label
- Return shipping instructions
A Simple, Self-Service Experience
Our self-service return process is designed to be fast and transparent, giving you full visibility into refund amounts and fees while allowing us to review each return according to our policy.