How Returns Work

We offer a simple, self-service return process directly from your Order Status page no need to contact customer support to get started.

Start a Return

You can request a return for eligible items within 30 days of delivery. To begin, visit your Order Status page in your account and select the items you'd like to return.

When you initiate a return, you'll see:

  • All items eligible for return
  • An estimated refund amount.

Review and Approval

After submitting your return request, our customer service team will be alerted to review your order. Once approved, you'll receive an email with:

  • Your prepaid return label
  • Return shipping instructions

A Simple, Self-Service Experience

Our self-service return process is designed to be fast and transparent, giving you full visibility into refund amounts and fees while allowing us to review each return according to our policy.